All Those Questions You Have
Even if you read every page of the website, you still have some questions. Hopefully, you’ll find the answers here. If not, please call us.
How do I place an order?
Call us. We’ll have lots of questions to ask about your order so if you call us, we can get the details right the first time.
Is the shipping cost included in the product price?
No. We ship our products all over the U.S. so you’ll need to tell us the city and state we’re delivering to and we’ll tell you the cost. We work very hard to find the most efficient, cost-effective delivery method available. If you’d rather come to our shop to pick up your order, we’ll be glad to load it for you.
When my order arrives, am I responsible for unloading it?
Yes. We’ll discuss the details when we call to confirm a delivery date so please plan ahead to have the equipment or brawny friends ready to unload.
What are the payment terms?
We ask for a deposit of 50% of the product cost when you place the order. The remaining 50% plus sales tax and delivery fee is due when you receive your order. We enjoy cash and accept checks and credit cards for payment. *Financing is available for our products. Please call us for more information.*
How long will it take after I place the order?
Our normal lead time is 6-8 weeks. It will be longer during our busiest times (late spring, summer, early fall).
We are a small company and are able to offer personalized service to our customers. And because we are a small company, we may be running behind schedule. Please plan ahead when ordering if we need to meet a deadline.
While you’re waiting for your order to arrive, think about the care and attention we’re giving each detail of your customized product and how much you’ll enjoy using it for years to come.
We appreciate your business and look forward to providing products that help you enjoy the time you spend with your horse.